Use Cases
Works where you work.
From customer-facing chat to internal knowledge bases, nous adapts to your industry and workflow.
B2B SaaS Support
Scale support without scaling headcount.
CEO / Head of Support
Challenge
You're growing from 50 to 200 customers. Support tickets are piling up. Response times are measured in days, not minutes. Your best engineers are pulled into support instead of building product.
Solution
Deploy nous with your product documentation, API reference, changelog, and FAQ. The agent handles 80% of incoming queries — instantly, accurately, with source citations.
Results
- 80% of queries resolved automatically
- Average response time under 5 seconds
- 2 support FTEs freed for strategic work
- Documentation gaps identified through analytics
E-commerce Customer Service
Answer product questions before they bounce.
CMO / Head of E-commerce
Challenge
Customers can't find sizing info, return policies, or product details. They leave. Cart abandonment is at 72%. Your support team can't cover peak hours, weekends, or international time zones.
Solution
nous trained on your product catalog, sizing guides, FAQ, and return policy. Widget embedded on product and checkout pages. Responds in the customer's language.
Results
- +15% conversion rate on product pages
- -20% cart abandonment
- 24/7 coverage with zero overtime costs
- Works in 40+ languages automatically
Internal Knowledge Base
Stop answering the same question 50 times.
Head of HR / Operations
Challenge
Employees ask the same questions about PTO, expense policies, onboarding, and benefits. Your HR team spends 60% of their time on repetitive queries instead of strategic initiatives.
Solution
Internal nous agent loaded with employee handbook, company policies, onboarding docs, and IT guides. Accessible via Slack or an internal portal.
Results
- 80% of routine queries resolved by AI
- 4 hours/day saved per HR team member
- 92% employee satisfaction with response quality
- New employees onboarded 40% faster